Artificial intelligence, more commonly known as its cool acronym AI has been an exciting and divisive topic for years now. There are fears that it will bring around a Terminator like scenario and on the other side that it will completely transform the world for the better. A rather reductive explanation. There are many more complexities to it that we’re not going to get into. Rather we’re going to focus on AI and meetings, specifically how it can be used to make future meeting easier.
Before we delve any further it makes sense to provide a brief explanation for what artificial intelligence (AI) is. Simply put, AI is intelligence demonstrated by machines. Human intelligence heavily relies on our consciousness and emotions, whereas machines are devoid of this, representing the distinction between human and machine intelligence.
In certain fields of AI, the goal is to mimic if not recreate human consciousness and the ‘human’ way of thinking. Hence the Terminator I, Robot, Ex Machina, Blade Runner, and countless other films where AI takes on human traits and the consequences of this are usually a double-edged sword. But then you’ve also got WALL-E who is just an adorable robot cleaning machine. Swings and roundabouts.
Right, now that you know roughly what AI is, how can it be used in business to make future meetings easier.
One of the biggest ways AI can be used in business, specifically in meetings is to make it much easier to focus on the meeting. It’s already used in video call products for several functions. An example would be producing recordings that you can download after the meeting. This removes some of the pressure to take minutes as you’ll have the recording to fall back on.
As AI becomes further utilised, we’ll see it encourage creativity and productivity.
Ever suggested something and found yourself unsure as to how it went down? Did they like that? Was it awful? Was it the best thing ever? Well, this is where AI can help by recognising non-verbal cues of your fellow meeting Guests. What non-verbal cues does it use to judge whether an idea is bad or not? Well, us humans tend to react to a good idea with positive affirmation such as nodding, laughter and certain facial expressions. AI will be able to take note of these and highlight them post meeting, making it easier for you to identify good ideas.
AI has the potential to recognise important discussion points of the meeting by identifying pre-programmed keywords and develop action items from this. Trying to make sense of what was discussed and outline next steps can be challenging at times. In some meetings, particularly brainstorms where ideas and suggestions are offered up freely, there are no definitive actions. Artificial intelligence software will be able to take care of that for you.
As well as AI being able to identify important action points for the meeting, it will be able produce automated meeting minutes. No need for an assigned minute taker.
Scheduling meetings, especially if you have lots of them can be a pain. Artificial intelligence software will be able to be used for automated meeting scheduling. No more faffing around trying to find a time that suits everyone, or a free meeting room (when we can meet in person). It will automatically find this for you. As well as finding a suitable time and location for your meeting it could also be used to analyse past meetings and offer advice on what docs to bring and how to best prepare. Crazy we know
Current video call software offers meeting analytics and useful analytics to help analyse the meeting. Although as AI develops, it will be able to suggest improvements for future meetings. This will be done by identifying the cause for a good or bad meeting. This would be achieved through emotion recognition, the ability to identify is someone was hesitant or conflicted about an idea. This prompts artificial intelligence software to suggest the Host of the meeting follows up with that person.
Well, the future of meetings anyway. If all these use cases come to fruition then we can look forward to easier meetings with less time wasted and most importantly increased productivity, collaboration and creativity. The holy trinity in the world of meetings.